In the event that you've ever had a shared web hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for some things it's better to speak with a live person on the phone rather than exchange tickets or email messages. In order to learn more about a particular service before you decide to buy it or when something small-scale needs to be done, for instance, it is really much easier and quicker to do it in real time. When you are able to contact representatives over the phone, it is also very likely that you are working with an actual web hosting supplier, not a reseller. The type of support that you'll get on the telephone may differ between different providers - from very general matters to experienced tech support. Usually the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complex tech issues are resolved via email and / or tickets.
Phone Support in Shared Web Hosting
We know that having the option to consult with a live representative is very important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you are able to contact us over the phone for fourteen hours a day. If you consider buying one of our Linux shared web hosting
, for instance, you are able to phone us and learn more about our solutions prior to ordering so as to make sure that we match all of the system requirements for your sites. After your order, you'll be able to call us about any sales or billing issues you may have, or receive any type of general or basic technical information you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical issues you have to use our ticketing system, which will help you track the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
Any time you need additional info about the Linux semi-dedicated hosting
that we supply, you can call any of the three support phone lines we have across the globe - in the U.S.A., Great Britain and Australia. Thus, you're able to check ahead of time whether our solutions are appropriate for your sites. In case you are already our customer and you've got a semi-dedicated account, you will be able to contact us over the phone for fourteen hours a day about any type of billing or general queries. For strictly tech matters you will be able to use our ticketing system and contact our technical support because someissues simply require more time to be dealt with, still we can help you on the phone with quite a lot of minor tech issues as well, saving you the time and efforts.