Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be replied to in no more than 60 minutes after the ticket or e–mail has been submitted. If your issue requires additional assistance from a sysadmin, we’ll direct the ticket or the email to the person on duty, right away then leave a note to inform you that more time will be needed for finding a solution. And if you make use of the Admin Services package, any of the server administration services included there will be completed whenever you desire.
A First–Rate Client Care Service
- We will be available to you twenty–four–seven to reply to any inquiries that you may have with regard to our Website Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated server. In case you also require assistance tackling server management procedures, take a glance at our Admin Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting services.
A User–Friendly Help Area
Our Website Control Panel was preinstalled for every Linux dedicated hosting server. Among its functions is a very handy integrated knowledge base that will walk you step by step on how to use it. The majority of how–to articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.