One-Hour Response Guarantee
Discover more about the 1-hour response time guarantee and just how you, as a client, can benefit from it.
If you ever encounter a problem with your site and are unable to deal with it yourself, ask the respective hosting provider’s technical support staff to assist you to bring the website back online. A timely solution would be the best-case scenario, but a lot of hosting companies respond within twenty four hours and even more, especially if you’re working with a reseller. Even if the problem can be swiftly fixed, your site may not function properly or it may not be reachable at all for an extended time period, so you may lose prospective clients since it’s rather unlikely that anyone would be dying to revisit a website that is inoperational. Having said that, you need to make certain not only that you can reach your hosting provider, but also that they can respond and help you in a well-timed manner. If a software app update doesn’t proceed smoothly or if you delete something accidentally, for example, the site must be fixed swiftly so as to avoid extended inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
In case you are using one of our Linux shared web hosting
and you have an inquiry or stumble upon some problem, you can touch base with us 24x7 by opening a technical support ticket or by writing an email and we will make sure that you obtain a reply in less than sixty minutes. If the issue can be resolved, we will do it before we respond, while if there’s something that you have to do on your end, we will give you all the needed info – what settings to check, what possible solutions to try, and so on. Typically, you will receive an answer within less than thirty minutes, which means that waiting for hours and hours on end or even for more than one day to get assistance is something out of the question. Our 60-minute reply guarantee is valid for any inquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from us, you can take advantage of our ultra-fast support service. You’ll obtain a response to any ticket opened from the hosting Control Panel or e-mail sent to our technical and customer support staff in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes significantly less time to explore and eliminate a problem. We’ll supply you with more info in case the solution involves something that needs to be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be absolutely the same and considering that our support team will be at your service around the clock, you’ll get swift assistance for virtually any billing, technical or general issue no matter what time of day or night it is.