When your hosting service provider supplies live chat support, you're able to speak to a representative in real-time and find out useful info or get a problem resolved in a timely manner. The key advantage of using chat rather than calling to consult with a live person is that you will need only a computer with Internet access, so you will not pay any fees if you are in another state or country. Furthermore, it'll be simpler to copy and paste details like domains, usernames or error messages i.e. details that are sometimes hard to share with the other side over the phone. The real-time chat is also a considerably faster solution to contact the hosting service provider's support team in comparison to using a ticketing system. What's more, when some trouble requires a bit more time to be resolved, you're able to do something different while you wait for guidance on the live chat, therefore you won't lose time - something that is impossible if you are on the telephone.