A ticketing system is the most widely used means of correspondence that web hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to fix a problem that takes a certain period of time to investigate or that needs to be escalated to an administrator. Thus, all replies supplied by either side will be kept in one and the same place in case somebody else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which means that you will need to sign in and out of no less than 2 accounts to do a given task or to get in touch with the company’s customer service staff. If you want to manage a number of domains and each one is hosted in its own account, you’ll need to use even more accounts at the same time. Furthermore, it can take a considerable period of time for the provider to reply to your ticket.