A ticketing system is the most widely used means of correspondence that web hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to fix a problem that takes a certain period of time to investigate or that needs to be escalated to an administrator. Thus, all replies supplied by either side will be kept in one and the same place in case somebody else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which means that you will need to sign in and out of no less than 2 accounts to do a given task or to get in touch with the company’s customer service staff. If you want to manage a number of domains and each one is hosted in its own account, you’ll need to use even more accounts at the same time. Furthermore, it can take a considerable period of time for the provider to reply to your ticket.
Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting include an integrated ticketing system, which is part of our custom Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in one location – payments, website files, e-mails, trouble tickets, etc., avoiding the need to go through different systems. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a few mouse clicks without having to sign out of your Control Panel. In the meantime, you may choose a category and our system will present you with a variety of educational articles, which will give you more info and which may help you fix any given problem even before you actually submit a ticket. We guarantee a response time of maximum sixty minutes, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more convenient to manage everything from one single place, which is why we have incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which comes with each single semi-dedicated server account. This will allow you to manage the correspondence with our client support staff together with your hard drive space, so you won’t need to remember additional login credentials for another admin dashboard. You will be able to send a new ticket or to check the status of an old one with less than several mouse clicks while you are browsing the content within your semi-dedicated account. Plus, you can go through older tickets using a clever search functionality or check applicable FAQ articles with solutions to commonly met predicaments. The built-in trouble ticket system is monitored 24x7 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you.