The access to the customer and technical support that a shared web hosting company offers will tell you a lot about the services which they provide too. In the event that you are allowed to use just e-mails and / or tickets, you have almost certainly discovered a reseller and not the hosting provider. When this is the case, you'll probably have to wait for a couple of days in order to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the true web hosting company for further help. If the supplier offers different options for communication with fast response time that are available at any time, they are almost certainly the top provider, not just a reseller. So you will enjoy timely assistance and quality support since they'll have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally better to have the option to contact your hosting company directly by using your favourite way of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance in a timely manner, so our shared web hosting
services come with 24/7 technical support and various ways of communication. If you do not have an account yet, you can easily phone us or come on our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up purchasing a service which you cannot use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires further investigation. In contrast to the vast majority of suppliers on the market, we answer to all the tickets within one hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you choose, you're able to take full advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available at all times and so will we. With a number of contact options, you are able to select the best method to get in touch with us and find out about our services in case you don't have an account yet, or ask for assistance in case you're already one of our customers. You can call us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature 1-hour answer time warranty, even though it hardly ever takes more than 20 min to receive assistance regardless of the nature of the issue. With our customer and tech support services, we'll be available for you when you need us, not several days later.
24/7 Customer Support in VPS Hosting
Every single virtual private server
plan that we offer features 24/7 customer and tech support, which means that if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us anytime, even weekends and holidays. For your convenience, we offer different means of communication - telephone support with a couple of local numbers around the globe, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it will be easier to keep track of what is going on. The maximum warranted response time for all of the e-mail messages and tickets is one hour, but it hardly ever takes that long to get support. In case you add the Managed Services upgrade that we supply, our admins will also support you with any third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time guarantee, you will get extremely fast support when you acquire a dedicated server
through our company. Our customer and technical support crews are online 24/7/365, so every time you open a support ticket via your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires a longer period of time to be resolved or if it has to be given to our admins, as it's a lot easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.